LET US CHANGE YOUR SURROUNDINGS

Frequently Asked Questions

Are you licensed and insured?

Yes. We are licensed with the state of PA (PA145570) and we carry liability insurance and workman’s comp.

What forms of payment do you accept?

What sets us apart from the competition?

Our quality craftsmanship sets us apart from the rest. We work with customized designs in areas that may be unique to your home. Additionally, we are consistently in contact with you throughout the entire project, assuring complete satisfaction from the initial call to project completion.

What is our process?

Our Process

Do you have a warranty?

Yes. We have a 2-year warranty on labor and we follow the manufacturer’s warranty on parts. Our labor warranty follows the guidelines in the NAHB Residential Construction Performance Guidelines.

How do you protect my home?

We use tarps and plastic wall barriers to protect your furniture, floors and surfaces. We clean up after each job and keep the construction area as clean and safe as possible.

Do you have pictures of your remodeling projects that I can look at?

Yes. You can visit Our Gallery page on this website. You can also go to our Facebook page to see our latest projects. https://www.facebook.com/naturalsurroundingsremodeling

What makes you different from all of the other interior residential remodelers?

The experience you will have with us will be like no other contractor. Our goal is to make you a customer for life where you will want to give us a stellar review and refer us to your friends and family. To make this happen, we work very hard to earn your trust through consistent, clear communication and keeping our promises to you.

What kind of remodeling do you do?

We specialize in bathrooms, kitchens, and basements. We install all kinds of flooring like tile, vinyl and hardwood. We finish and install doors and trim (baseboard, casing, wainscoting, crown molding). We do drywall repair. We also do custom work like tile or stone fireplace, bookshelves and interior closet storage

How long does it take to remodel a bathroom?

On average, a complete bathroom remodel with tile installation takes 4-6 weeks

Will you obtain all of the required building permits?

Yes. If a permit is required, we will take care of the paperwork and inspections.

Do you use subcontractors?

We do the majority of the work and we use subcontractors for specialty trades like plumbing, electrical and HVAC. We will disclose any subcontractors we use in your contract.

How do you communicate with your clients?

Face to face – virtual or in-person, phone, email, and text.

I have my own designer. Will you work with them?

Yes. We love to collaborate with designers.

Do you offer interior design services?

We can help with the layout of your project and some design ideas, but if you are in need of an interior designer to help with all of your selections, we can get you in touch with a designer.

What happens if the estimate comes in too high for my budget?

We may be able to make suggestions to change the scope of work and/or product selections that could lower the cost of the remodel.

When can you start construction of my project?

In order to give you the best experience during your remodeling project, we start off with a tentative date and then firm that date up once we know when materials will be arriving. The reason for this is we prefer to have all of the materials in prior to starting the job.

How do you handle change orders?

Any work that results in an additional cost will be processed through a change order. We have you review and approve the change order before we proceed.

What professional organizations do you belong to?

We belong to the NKBA – National Kitchen and Bath Association.

What waterproofing system do you use for a tile shower?

We use Schluter®-Kerdi waterproofing membrane for our tile showers.

Where do you get your kitchen cabinets?

We have several vendors that we work with that offer many different lines of cabinetry.

Do you provide a free estimate?

Yes. We provide a free estimate after we have taken some time to talk to you about your project and get some pictures and measurements from you. This estimate is a ballpark range based on our discussions. If this estimate sounds good to you, the next step is usually to sign a design agreement and making all of the material selections so we can put together a proposal and a detailed scope of work.

Should I budget for more than the cost of the project?

Possibly. If we are removing walls and floors, there is always a possibility that something is behind there that we need to fix prior to moving forward. It is always a good idea to put some money aside for these surprises.

Can I purchase my own materials and have them installed by you?

Yes, from our preferred vendors. We have a great working relationship with our vendors and if there is a problem with the product, we know we can get it replaced. We are also very familiar with the products that we offer.

What Our Happy Customers Are Saying

Our Reviews

Project: Home Remodeling

Used Natural Surroundings for multiple projects in our home over the last 15+ years. Rob has installed the most beautiful hardwood floors over the entire 1st floor of our home....

Laura Christ

Great work and very nice people. Highly recommended for any remodeling needs.

Douglas Vinciguerra

Project: Remodeling

Rob and Vickie are terrific. This is the second time we have used them, but it won't be the last. They are very dedicated to making sure their work is...

Vickie N

Installation of front storm. Prompt excellent looks great.

Chatty Vereb

Project: Remodel a Bathroom

Excellent work remodeling our bathroom. Did a great job and would definitely hire them for any other home remodeling project.

Charles Shelton

Clean, courteous, and on time.

Joe B.

View All Our Reviews